Resolved
This incident has been resolved. We will still continue to monitor to ensure there are no regression issues.
Posted Apr 24, 2026 - 22:02 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 24, 2026 - 16:42 UTC
Monitoring
We will continue to monitor.
Posted Apr 24, 2026 - 16:41 UTC
Identified
We are still experiencing a partial outage for SMS delivery to some US cellphone numbers. Our team is actively working with vendors to resolve the issue as quickly as possible.
Posted Apr 24, 2026 - 15:44 UTC
Monitoring
Issue is mitigated and we are monitoring the system.
Posted Apr 24, 2026 - 04:19 UTC
Investigating
We are currently investigating this issue.
Posted Apr 23, 2026 - 23:00 UTC
This incident affected: IBM Verify (US) (Authentication with Cloud Directory (Cluster A), Authentication with SAML Identity Provider (Cluster A), Authentication with IBMid for admin users (Cluster A), Authentication with External LDAP (Cluster A), User ID and password authentication from API (Cluster A), Single sign on for SAML applications (Cluster A), Single sign on for OIDC applications (Cluster A), Application Onboarding (Cluster A), Cloud Directory Users and Groups management (Cluster A), User and Group management with API client (Cluster A), Account Lifecycle (Cluster A), Authentication with Cloud Directory (Cluster B), Authentication with SAML Identity Provider (Cluster B), Authentication with IBMid for admin users (Cluster B), Authentication with External LDAP (Cluster B), User ID and password authentication from API (Cluster B), Single sign on for SAML applications (Cluster B), Single sign on for OIDC applications (Cluster B), Application Onboarding (Cluster B), Cloud Directory Users and Groups management (Cluster B), User and Group management with API client (Cluster B), Account Lifecycle (Cluster B), Authentication with Cloud Directory (Cluster C), Authentication with SAML Identity Provider (Cluster C), Authentication with IBMid for admin users (Cluster C), Authentication with External LDAP (Cluster C), User ID and password authentication from API (Cluster C), Single sign on for SAML applications (Cluster C), Single sign on for OIDC applications (Cluster C), Application Onboarding (Cluster C), Cloud Directory Users and Groups management (Cluster C), User and Group management with API client (Cluster C), Account Lifecycle (Cluster C), Authentication with Cloud Directory (Cluster E), Authentication with SAML Identity Provider (Cluster E), Authentication with IBMid for admin users (Cluster E), User ID and password authentication from API (Cluster E), Single sign on for SAML applications (Cluster E), Single sign on for OIDC applications (Cluster E), Application Onboarding (Cluster E), Cloud Directory Users and Groups management (Cluster E), Account Lifecycle (Cluster E), User and Group management with API client (Cluster E)).