Incident is fully resolved. Data is failed over to primary datacenter. No further issues seen since initial resolution at 07:33 UTC.
Posted Oct 01, 2020 - 10:53 UTC
Monitoring
Traffic has moved to alternative data center. Service is restored. We are still investigating.
Posted Oct 01, 2020 - 07:39 UTC
Investigating
IBM Security Verify. We re investigating alerts in US Region. Customers may be experiencing issues with the service. We are currently investigating.
Posted Oct 01, 2020 - 07:30 UTC
This incident affected: IBM Security Verify (US) (Authentication with Cloud Directory, Authentication with SAML Identity Provider, Authentication with IBMid for admin users, User ID and password authentication from API, Single sign on for SAML applications, Single sign on for OIDC applications, Application Onboarding, Application Entitlement, Cloud Directory Users and Groups management, Creation of API clients, Device Registration and De-registration by Admin, Device Registration and De-registration by End-User, User and Group management with API client, Multifactor authentication using EMAIL, Multifactor authentication using SMS, Account Provisioning, Account Deprovisioning).