Service has been restored to affected tenants. IBM is continuing to review and monitor.
Posted Nov 15, 2023 - 18:19 UTC
Identified
SRE teams have identified an issue and are currently implementing a remediation.
Posted Nov 15, 2023 - 18:04 UTC
Update
We are still investigating the issue. We have seen some additional failures and are working to remediate.
Posted Nov 15, 2023 - 17:52 UTC
Investigating
IBM Security Verify (US Region - Cluster A). Customers may have experienced some intermittent authentication failures or delays. We are currently investigating. Service is operational at present.
Posted Nov 15, 2023 - 17:03 UTC
This incident affected: IBM Security Verify (US) (Authentication with Cloud Directory (Cluster A), Authentication with SAML Identity Provider (Cluster A), Authentication with IBMid for admin users (Cluster A), Authentication with External LDAP (Cluster A), User ID and password authentication from API (Cluster A), Single sign on for SAML applications (Cluster A), Single sign on for OIDC applications (Cluster A), Application Onboarding (Cluster A), Cloud Directory Users and Groups management (Cluster A), User and Group management with API client (Cluster A), Account Lifecycle (Cluster A)).