IBM Security Verify (US Region) service impacting issue - resolved

Incident Report for IBM Security

Resolved

IBM Security Verify tenants in US Cluster B may have experienced a period where authentications were delayed or failed. The issue is now resolved and services are functioning correctly.
Posted Sep 15, 2025 - 13:30 UTC
This incident affected: IBM Verify (US) (Account Lifecycle (Cluster A), Authentication with Cloud Directory (Cluster B), Authentication with SAML Identity Provider (Cluster B), Authentication with IBMid for admin users (Cluster B), Authentication with External LDAP (Cluster B), User ID and password authentication from API (Cluster B), Single sign on for SAML applications (Cluster B), Single sign on for OIDC applications (Cluster B), Application Onboarding (Cluster B), Cloud Directory Users and Groups management (Cluster B), User and Group management with API client (Cluster B), Account Lifecycle (Cluster B)).